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Talking with patrons made easy

What do you say when someone asks you if the library has got any good books? A practical course to get you more comfortable with starting book conversations and more confident in making reading suggestions.  You don’t have to be a big reader yourself, or have masses of book knowledge, it’s all about learning to listen and using your patrons as a creative resource.

Was $75.00

$50.00 per place

Pay by invoice or by Paypal, credit or debit card.

Entry level course

Time:

5 hours online plus time to test out the ideas.

Assessment:

The learner completes self-assessment exercises online and posts contributions to the discussion board which is mediated by Opening the Book.

Course contents

Week 1: Who wants to talk?

Week 1: Who wants to talk?
What you will be doing
Your role in the library
The value of the library service
What do readers want?
Approaching patrons
Conversation openers
Practice with a colleague
Practical work

Week 2: Got any good books?

Week 2: Got any good books?
Making suggestions
Likes and dislikes
Reading grooves
I’m looking for a good read
Knowing what’s available
Judging the cover
Age appeal
Handselling
Moving into non-fiction
Hunting the experience

Week 3: Where and when to talk

Week 3: Where and when to talk
Being comfortable, feeling safe
Finding places to talk in the library
Listening well
Writing it down
Building a routine
Finding opportunities at events
Visiting a book group

Week 4: Sharing what readers say

Week 4: Sharing what readers say
Spreading the words
Starting a buzz in the library
Be a reading activist
Measuring the impact you have
The quiz
Self-assessment
Thank you
Credits

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