Case study · Ontario, Canada
Lambton County transforms its displays with whole-team training
The Ontario county enrolled all 50 frontline staff in display and merchandising training - and quickly saw the results in eye-catching, engaging displays across its libraries.
128,154
Population served
24
Library locations
130
Training places
3
Courses used
The service
County service with 11 municipalities across Southwestern Ontario
- Location
- Lambton County, Southwestern Ontario - bordered by the St. Clair River to the west and Lake Huron to the north.
- Population
- 128,154
- Library service
- 24 rural and urban locations, plus a mobile library service.
The rollout
How the training program was rolled out
2025
Whole-team Intermediate rollout
108places
The County Library purchased 108 Intermediate places and enrolled all 50 frontline staff to take both Creating Powerful Displays and Merchandising Library Shelves, with some staff also taking Managing First Impressions.
2026
Catching new workers
22places
Another 22 places added in 2026 to catch new workers and expand the training to a further category of staff.
Leadership
Reflections from senior managers
In their own words
What learners said
Could your service be next?
Buy a block of places for your team and give every member of staff the same practical, reader-centred training.
GBP £
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