Support

Use the reset your password link on the log in page. Enter your email address and we'll send you a link to set a new password - it usually arrives within a couple of minutes, so check your spam folder if you don't see it.

If you no longer have access to the email address on your account, send us a message below and we'll sort it out.

Very little - if your computer can browse the web, it can run the courses. There's nothing to install.

The courses work on PCs, Macs and iPads in any modern browser (Chrome, Edge, Firefox or Safari) with JavaScript and cookies enabled. You can read all the course content on a phone, but the interactive exercises need a larger screen.

Check your spam or junk folder first - all course emails are sent from webmaster@openingthebooktraining.com or email@openingthebooktraining.com.

Adding both addresses as safe senders in your email application (or asking your IT team to allow them) stops future emails going astray.

Try refreshing the page first, and check JavaScript and cookies are enabled in your browser.

If it still misbehaves, send us a message below with the course and page you were on and what you expected to happen - with that detail we can usually reproduce the problem and fix it quickly.