Support: How can we help you?
Most asked questions:
How do I reset my password?
The password reset is a two-step process. After submitting your email address you should receive an email within a few minutes. The unique link in the email we send you will allow you to set a new password.
If you have forgotten the email address of your account please contact us.
What Browser and Software do I need?
To use all the features of the website you will need:
- A modern browser such as Google Chrome or latest versions of Internet Explorer 11, Microsoft Edge, or Firefox
- Screen resolution of at least 800x 600 pixels – ideally 1024x768 or above
- Cookies enabled
I'm not receiving course emails
Please first check your spam or junk folder to see if any missing emails are there.
- Add email@example.com as a safe sender in your email application
- Contact your local IT email support and ask them to whitelist email sent from the IP address 22.214.171.124 and the domain openingthebooktraining.com
All course emails are sent from firstname.lastname@example.org. The domain signature is training-email.openingthebooktraining.com and all emails are sent from our dedicated email IP address 126.96.36.199.
We also recommend whitlisting the IP ranges of our email service provider as documented in this article.
Tristan is Opening the Book's IT guru and has created all our websites. The book-choosing website, whichbook.net, gets more than 20,000 visitors each month and Tristan created multi-language versions for Norway and the Netherlands too. The training platform for all our school and public library courses is highly successful – intuitive and visually pleasing at the front end with a powerful and secure operating system driving the functionality.