Support: How can we help you?
Most asked questions:
How do I reset my password?
The password reset is a two-step process. After submitting your email address you should receive an email within a few minutes. The unique link in the email we send you will allow you to set a new password.
If you have forgotten the email address of your account please contact us.
What Browser and Software do I need?
To use all the features of the website you will need:
- A modern browser such as Google Chrome or latest versions of Microsoft Edge, or Firefox
- Screen resolution of at least 1024x768 or above
- Cookies enabled
I'm not receiving course emails
Please first check your spam or junk folder to see if any missing emails are there.
- Add email@example.com as a safe sender in your email application
- Contact your local IT email support and ask them to whitelist email sent from the IP address 126.96.36.199 and the domain openingthebooktraining.com
All course emails are sent from firstname.lastname@example.org. The domain signature is training-email.openingthebooktraining.com and all emails are sent from our dedicated email IP address 188.8.131.52.
We also recommend whitelisting the IP ranges of our email service provider as documented in this article.
Tristan is Opening the Book's IT guru and has created all our websites – Opening the Book, whichbook.net (used by 25,000 North Americans each month) and the highly successful training platform for all our public library and school library courses. For Opening the Book North America, Tristan has brought new sites for the USA and for Canada into one unified system and given us a great presence on both sides of the Atlantic.