Support: How can we help you?

Most asked questions:

• How do I reset my password?

• You can reset your password by clicking the Click here to reset your password link on the login page.

  The password reset is a two-step process. After submitting your email address you should receive an email within a few minutes. The unique link in the email we send you will allow you to set a new password.

  If you have forgotten the email address of your account please contact us.

• What Browser and Software do I need?

• To use all the features of the website you will need:

  • A modern browser such as Google Chrome or latest versions of Microsoft Edge, or Firefox
  • Screen resolution of at least 1024x768 or above
  • Javascript enabled
  • Cookies enabled

• I'm not receiving course emails

• Please first check your spam or junk folder to see if any missing emails are there.

  • Add webmaster@openingthebooktraining.com as a safe sender in your email application
  • Contact your local IT email support and ask them to whitelist email sent from the IP address 77.32.168.153 and the domain openingthebooktraining.com

  All course emails are sent from webmaster@openingthebooktraining.com. The domain signature is training-email.openingthebooktraining.com and all emails are sent from our dedicated email IP address 77.32.168.153.

  We also recommend whitelisting the IP ranges of our email service provider as documented in this article.

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