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Empower your library team to do more

Leverage our learning platform to upskill your library team today. Assign different courses to individual staff so you can reach your learning goals and library objectives more effectively.

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Helping libraries around the world

Opening the Book courses will inspire individual staff and whole services to meet the challenges of the modern library. Over the last 16 years 20,000 staff have taken our training courses in many different countries; courses gain 99% satisfaction ratings from users.

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Playing your part in the library welcome

A fast, practical and enjoyable course in active customer-care skills, specific to libraries. This course will help everyone who works in a customer-facing role develop the skills and confidence to take responsibility for customer engagement - and not just sit behind a welcome desk.

Was £50.00

£40.00 per place

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Time:

4 hours online plus time to test out the ideas.

Assessment:

The learner completes self-assessment exercises online and posts contributions to the discussion board which is mediated by Opening the Book.

Course contents

Part 1: The Welcome

Part 1: The Welcome

What you will be doing
Your role in the library
Making a difference
Customer radar
First impressions
De-cluttering
Practical work

Part 2: The Wow Factor

Part 2: The Wow Factor

Making the most of your library
The space worth thousands
Create a showcase
Picking books for a showcase
Rapid display skills
Practical work

Part 3: The Workaday

Part 3: The Workaday

Bringing the library alive
Offering helpful information
What is merchandising?
Merchandising coffee table books
Practical work

Part 4: The Win

Part 4: The Win

Build a routine
It’s a win
Revision
The quiz
Self-assessment
Thank you
Credits

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