I thought the course was fantastic. Thinking like a retailer really make a lightbulb come on. I 'dared' to redesign a space I hadn't touched for years and learned about making our shelves more attractive. Best course I have done with the library.

This course is very thorough and has really forced me to consider how to make positive changes by taking the reader's perspective. I have adopted so many useful suggestions and ideas: making better first impressions to visitors; using all my senses to create changes to our landing strip; and I have decluttered and refreshed the 'space worth thousands'. Our collection is comprised largely of textbooks but now, based on what we've learnt, we are rearranging our stock, making it easier for students to find what they need.

I really enjoyed Managing first impressions; the practical tasks were interesting to undertake and I am now looking at our library in a very different way. It is very satisfying to see the changes I have made making a positive difference to the library and the customers.