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Course contents
Part 1: Who wants to talk?
| What you will be doing | |
| Your role in the library | |
| The value of the library service | |
| What do readers want? | |
| Approaching customers | |
| Conversation openers | |
| Practise with a colleague | |
| Practical work |
Part 2: Got any good books?
| Making suggestions | |
| Likes and dislikes | |
| Reading grooves | |
| I’m looking for a good read | |
| Knowing what’s available | |
| Judging the cover | |
| Age appeal | |
| Handselling | |
| Moving into non-fiction | |
| Hunting the experience |
Part 3: Where and when to talk
| Being comfortable, feeling safe | |
| Finding places to talk in the library | |
| Listening well | |
| Writing it down | |
| Building a routine | |
| Finding opportunities at events | |
| Visiting a book group |
Part 4: Sharing what readers say
| Spreading the words | |
| Starting a buzz in the library | |
| Be a reading activist | |
| Measuring the impact you have | |
| The quiz | |
| Self-assessment | |
| Thank you | |
| Credits |
More Public Library training courses
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