Course contents
Part 1: Who wants to talk?

What you will be doing | |
Your role in the library | |
The value of the library service | |
What do readers want? | |
Approaching customers | |
Conversation openers | |
Practice with a colleague | |
Practical work |
Part 2: Got any good books?

Making suggestions | |
Likes and dislikes | |
Reading grooves | |
I’m looking for a good read | |
Knowing what’s available | |
Judging the cover | |
Age appeal | |
Handselling | |
Moving into non-fiction | |
Hunting the experience |
Part 3: Where and when to talk

Being comfortable, feeling safe | |
Finding places to talk in the library | |
Listening well | |
Writing it down | |
Building a routine | |
Finding opportunities at events | |
Visiting a book group |
Part 4: Sharing what readers say

Spreading the words | |
Starting a buzz in the library | |
Be a reading activist | |
Measuring the impact you have | |
The quiz | |
Self-assessment | |
Thank you | |
Credits |
More Public Library training courses

Putting readers first
£40.00

Engaging with readers
£80.00

Creating powerful promotions
£80.00

Understanding book appeal
£80.00

Managing first impressions
£80.00

Audience development
£200.00

Animating the collection
£220.00

Observation research
£200.00

Practical outreach
£200.00