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Playing your part in the library welcome

Adapted to take at home

A fast, practical and enjoyable course in active customer-care skills, specific to libraries. This course will help everyone who works in a customer-facing role develop the skills and confidence to take responsibility for customer engagement - and not just sit behind a welcome desk. Suitable for both public and academic libraries.

 

Was £50.00

£40.00 per place

Discounts on 20+ and 30+ places on any course

Entry level course

Time:

1 hour online per week over 4 weeks, plus time to test the ideas in your own workplace.

Assessment:

The learner completes self-assessment exercises online and posts contributions to the discussion board which is mediated by Opening the Book.

Course contents

Part 1: The Welcome

Part 1: The Welcome
What you will be doing
Your role in the library
Making a difference
Customer radar
First impressions
De-cluttering
Practical work

Part 2: The Wow Factor

Part 2: The Wow Factor
Making the most of your library
The space worth thousands
Create a showcase
Picking books for a showcase
Rapid display skills
Practical work

Part 3: The Workaday

Part 3: The Workaday
Bringing the library alive
Offering helpful information
What is merchandising?
Merchandising coffee table books
Practical work

Part 4: The Win

Part 4: The Win
Build a routine
It’s a win
Revision
The quiz
Self-assessment
Thank you

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