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Playing your part in the library welcome

A fast, practical and enjoyable course in active customer-care skills, specific to libraries. This course will help everyone who works in a customer-facing role develop the skills and confidence to take responsibility for customer engagement - and not just sit behind a welcome desk. Suitable for both public and college libraries.


Was £50.00

£40.00 per place

Pay by invoice or by Paypal, credit or debit card.

For frontline staff


4 hours online plus time to test out the ideas.


The learner completes self-assessment exercises online and posts contributions to the discussion board which is mediated by Opening the Book.

Course contents

Part 1: The Welcome

Part 1: The Welcome
What you will be doing
Your role in the library
Making a difference
Customer radar
First impressions
Practical work

Part 2: The Wow Factor

Part 2: The Wow Factor
Making the most of your library
The space worth thousands
Create a showcase
Picking books for a showcase
Rapid display skills
Practical work

Part 3: The Workaday

Part 3: The Workaday
Bringing the library alive
Offering helpful information
What is merchandising?
Merchandising coffee table books
Practical work

Part 4: The Win

Part 4: The Win
Build a routine
It’s a win
The quiz
Thank you


No, I want to stay on the US site
Yes, take me to the UK site