Playing your part in the library welcome

A fast, practical and enjoyable course in active customer-care skills, specific to libraries. This course will help everyone who works in a customer-facing role develop the skills and confidence to take responsibility for customer engagement - and not just sit behind a welcome desk. Suitable for both public and college libraries.

Was £50.00

£40.00 per place

Pay by invoice or by Paypal, credit or debit card.

Buy for a team

For frontline staff

Time:

4 hours online plus time to test out the ideas.

Assessment:

The learner completes self-assessment exercises online and posts contributions to the discussion board which is mediated by Opening the Book.

Course contents

Part 1: The Welcome

What you will be doing
Your role in the library
Making a difference
Customer radar
First impressions
De-cluttering
Practical work

Part 2: The Wow Factor

Making the most of your library
The space worth thousands
Create a showcase
Picking books for a showcase
Rapid display skills
Practical work

Part 3: The Workaday

Bringing the library alive
Offering helpful information
What is merchandising?
Merchandising coffee table books
Practical work

Part 4: The Win

Build a routine
It’s a win
Revision
The quiz
Self-assessment
Thank you
Credits

More Public Library training courses

Putting readers first

£40.00

Developing empathy with children as readers

£40.00

Talking with readers made easy

£40.00

Merchandising the bookshelves

£80.00

Creating powerful promotions

£80.00

Engaging with readers

£80.00

Managing first impressions

£80.00

Understanding book appeal

£80.00

Audience development

£200.00

Animating the collection

£200.00

Observation research

£200.00

Practical outreach

£200.00

Public Library Courses

College Library Courses

Secondary School Courses

Primary School Courses

Empower your library team to do more