This was such an interesting training course. I didn’t think that there was so much involved in displays and recommendations. It’s definitely made me more aware of the needs of readers and library visitors alike and has given me some valuable information and insights I can use going forwards. Thanks a lot.

I have enjoyed this course and would recommend it. It provided a fresh approach to Readers' Advisory and the hands-on exercises made me slow down and think about why I was making the choices I made. I feel that I've gained some new tools to use going forward. Thank you.

What's the old saying? ‘every day is a learning day’. That's for sure. This course reminded me of how each reader is an individual and the time they spend in the library is very precious  to them so we should try our very best to enhance their experience.

This course made me think more about what the customer sees and wants when they come into the library and their point of view of displays and interactions with us. Also, that displays can be a collaborative thing; I never would have thought about letting the public add to and take away from a display. I think this adds another interactive element and enjoyment, as well as reinforcing the sense of community in the library.

Working through this course, I found a new perspective on how to use displays to develop people's reading experience. Also – not to be afraid to plant some books on the returns trolley. I look forward to experimenting further and reflecting regularly on what works and why.

Oh my goodness, I am absolutely LOVING this Opening the Book course! It's expanding how I think and look at the work environment, and seeing libraries through our customers' eyes. I try to do that anyway, but this course is great!