This course is wonderful. It offers some insight and everything I need to know in a nutshell.

I just wanted to let you know how useful I found the training. I have only worked at the library for four months and in that time have learnt a great deal from my colleagues, who are very friendly and supportive. However, this training gave me a great insight into many new things. Firstly, it reassured me that I am doing some things well, particularly in relation to welcoming customers with a smile, but the training also helped me develop my customer radar, in particular considering how many customers would rather approach a staff member away from the desk and tailoring any advice and support to their needs. I have learnt a great deal about creating the perfect display and the best ways to showcase our books. I also thought that the format of the course was clear and easy to follow.

One thing I learned from this course is what makes a library appear cluttered opposed to a comfortable open space with interesting nooks to investigate. I also learned about the importance of remembering to look over your library critically from an outsider's or visitor's perspective in order to make sure that the library presents well and that displays do not appear to look monotonous or stale. I found the advice on creating showcases to be particularly helpful in achieving this goal!

This course has helped me learn the importance of display unit position, as well as how to configure a showcase of books. Moving forward, I will ensure that I merchandise books and use my training to really consider what I'm choosing to display and why. I think completing the practical work in the training has helped me create eye-catching displays which borrowers have engaged with, and it has also shown me which areas of the library are interacted with the most.

I really enjoyed learning new ways to put together eye catching book displays. I especially liked learning how to make an attractive showcase by using contrasting colours and grouping the same size books together to give a more streamlined look. It seemed to be popular with the customers too as I had to restock a few times during the day.