Unit 1: Who uses your library?
|What is observation research?
|What this research can and cannot do
|Why is it worth doing?
|Data collected in your library
|Visible and invisible patrons
|Which age groups use small libraries?
|Which age groups use a large main library?
|Visitor flow by time of day
|Combining age group and time of day
|Is this a breach of privacy?
|Preparing for Task One
|Task One: Observation of age and gender
|Task One: Results
Unit 2: Observing book display
|Effective book displays
|Tips for observers
|Recording and collating results
|Keeping it simple
|Observing display and merchandising
|How physical factors affect choice
|How can displays work harder?
|Preparing for Task Two
|Task Two: Observation of a specific display before and after changes
|Task Two: Results
Unit 3: Observing routes and length of visit
|Which routes do visitors take through the library?
|Tracking patron routes
|Comparisons between branches
|Framing your research question
|Working alone or with others
|What is the average length of visit?
|Planning for Task Three
|Prepare for the unexpected
|Uncovering bigger challenges
|Observing staff procedures
|Example raw observation notes
|Task Three: Results
|More courses from Opening the Book