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Empower your library team to do more

Leverage our learning platform to upskill your library team today. Assign different courses to individual staff so you can reach your learning goals and library objectives more effectively.

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Helping libraries around the world

Opening the Book courses will inspire individual staff and whole services to meet the challenges of the modern library. Over the last 16 years 20,000 staff have taken our training courses in many different countries; courses gain 99% satisfaction ratings from users.

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Managing First Impressions

Learn to see through your patrons' eyes! This course develops skills in analyzing the library’s most important spaces then taking practical steps to improve the customer experience. You will plan and build simple routines to sustain high standards and control the library environment.

Was $140.00

$105.00 per place

Pay by invoice or by Paypal, credit or debit card.

Buy for a team

For librarians, library associates, library technicians

Time:

4 hours online plus 4 hours applying learning in the library. Start and stop as you like

Assessment:

Every learner receives individual feedback from an Opening the Book assessor to pass the course.

Course contents

Introduction

Introduction

Welcome
Taking time for the course
How to use the course
Learning from others
How your work is assessed

Part 1: First impressions

Part 1: First impressions

At first glance
A focus for your work
Use your senses
Picking up clues
Strong signals
Go shopping
Managing the welcome

Part 2: Go exploring

Part 2: Go exploring

Audit your space
The front door
The landing strip
Space worth thousands
Notices and leaflets
Declutter
Post your photos
Visible work processes
Trash cans and baskets
Seating

Part 3: Readers on a mission

Part 3: Readers on a mission

Working with the books
Learning from retail
Making the books look good
How people choose
The power of display
Choosing appropriate books
Recognizing book covers
Effective book displays

Part 4: People in a hurry

Part 4: People in a hurry

Create a showcase
Observe your visitors
Plan your layout
Key messages
Manage your showcase
Record your results
Ask for your assessment

Conclusion

Conclusion

Libraries can be so much more
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